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Backstage Pass

Musician's Friend BackStage Pass FAQSTerms & Conditions
  • Who is eligible to join the Program?
  • The Program is available to individuals who (i) are legal residents of the 50 United States and the District of Columbia who are at least 18 years or older, (ii) provide and maintain a valid email address, and (iii) maintain a Musiciansfriend.com (the “Site”) account. Only customers who meet these criteria are eligible to become Members. If you are between the age of 18 and the age of majority in your state of residence (“eligible minor”), you may only participate in the Program with the consent and supervision of your parent or legal guardian.
  • How do I join the Program?
  • Eligible individuals may enroll in the Program by clicking on the sign up link provided on the site or other Musicians Friend matrials and agreeing to the terms.
  • What are the Program benefits?
  • As a Program Member, you will receive the following REWARD POINTS •You will earn reward points (“Points”) for Eligible Purchases equal to 8% of the total Eligible Purchase Amount. Every $1 spent is worth 8 Points. For instance, if your Eligible Purchase Amount is $800, you will receive 6,400 Points. • You may redeem your Points online during the checkout process on Musiciansfriend.com. Points can be used to make certain online purchases at Musician’s Friend. •You can apply your Points towards purchases online at Musiciansfriend.com. OTHER BENEFITS •You will receive exclusive access to special deals and sales. •You will receive priority access to new and exclusive gear (e.g., new product releases, popular limited quantity products, etc.). •You will receive access to private Members-only VIP phone support offering specially trained gear experts who can provide in-depth product information, customized sales support and tech support. •You will receive an exclusive jumbo gear catalog. •You will receive a special birthday coupon to help you get the most from your birthday cash.
  • What is an Eligible Purchase and Eligible Purchase Amount?
  • An Eligible Purchase is a purchase made with a credit card on Musiciansfriend.com and includes regular priced merchandise and services, and excludes gift cards, sales tax, state fees, shipping charges, delivery charges or other excluded charges or categories of products as specified by us from time-to-time. The Eligible Purchase Amount is the amount paid at check out for an Eligible Purchase after application of all promotions, coupons, instant savings, discounts, Point redemptions, Promotional E-Gift Certificates, gift cards.
  • Do Points expire?
  • Yes, unredeemed Points in your account will expire 6 months from the ship date of your most recent order, if you have not made an Eligible Purchase during that time.
  • Are my Points worth money?
  • No. Points are not cash and have no cash value and can only be exchanged for the rewards we make available, which may change from time to time. You may not exchange Points for cash. Points may be applied to Eligible Purchases.
  • What about taxes?
  • Taxes on Points, rewards and other Program benefits, if any, are your sole responsibility.
  • How do I earn Program benefits?
  • To earn Points and be eligible for Program benefits, purchases must be made on qualifying products or services sold through Musiciansfriend.com.
  • Can my membership in the Program be terminated?
  • Musician’s Friend in its sole discretion, can terminate any Member for any reason including, but not limited to, any failure to comply with the Program terms & conditions, including any failure to make the Eligible Purchases as described above, and/or our website Terms and Conditions of Use.
  • Can the Program be terminated?
  • Yes. We may, in our discretion, cancel, modify, restrict or terminate the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.
Still have questions? Contact our VIP Phone Specialists: 866-926-1922
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