Ordering From Musician's Friend

My Account:

Opening An Account:
Opening an account on www.musiciansfriend.com is easy. Simply click My Account or when you place an order, you will be prompted to log in with your e-mail address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive e-mails about your order.

What Are the Benefits Of Setting Up An Account?
Set up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits...

• News & Exclusive Offers. Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!
• Order History. Receive important information regarding your order and the capability to track your order up to the moment it arrives.
• Faster Checkout. Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout!

How To Shop Online:

If you're a new visitor to the Musician's Friend site, or if you are new to shopping online, this guide will help you get acquainted with the shopping process. It's quick, it's easy, and it's secure! Remember, we have Secure On-Line Transactions for our Internet Orders.

Step One: Find Products
There are a number of options that will help you to find the products you are looking for. At the top of each page is a tabbed Top Navigation system that will allow you to jump straight to a particular genre of music product, such as "Guitar," by clicking on that tab. The colored bar directly below it will take you to a subection of that music genre, such as "Electric Guitar," or "Guitar Search."

The Side Navigation on the left-hand side of your screen allows you to jump straight to a main or sub-section, or you can choose to Search by typing in the name, model or catalog item number of the product that you want in the box provided. You can also click on the "All Manufacturers" link, which will take you to a complete listing of all of the brands that we carry.

The Product Spotlights in the center area of each page link to items that we think you might find especially interesting - click on the links provided, or on the thumbnail picture of the item, to check it out!

Step Two: Choose Your Product
Once you have chosen an item that you want, you will be on a product list page which shows prices and the amount that you will save, along with options to view product detail, choose quantities and add to your shopping cart. Our product detail pages provide in-depth product information and allow you to choose sizes, colors, and various other style options. Click on the "Add to Cart" button to add this product to your shopping cart - you can remove it at any time! Keep on shopping for other items; we'll keep track of all of your product choices for you to decide on later.

Step Three: Your Shopping Cart
Your shopping cart will show the items that you have chosen, the price of each item, and the quantity. Click on the "Proceed to Checkout" to conclude your shopping expedition; you can still change any of your choices at this point.

Step Four: Proceed to Checkout
Check out gives you the opportunity to set up a Musician's Friend account or use an existing one. This is where you can also tell us where to send your purchase and which payment method you want to use. You can change the quantity or type of products that you have on order, or cancel your order entirely. When you are sure that everything is correct and complete, click on the "Submit My Order" button, and you will see an order confirmation screen that reads: "Thank you very much for placing your order with us. A copy of your order will be sent to ____. Your order PO reference # is: ____. Please use this number in any inquiries regarding your order. You may wish to print or save this page for future reference. Your order transaction was sent SECURE."

Your order is on the way!

Order by Phone, FAX or Mail:

Toll-Free Orders By Phone 7 Days A Week
For customers who have special needs, or prefer to order by phone, ordering from Musician's Friend is easy! Call Toll-Free 800-391-8762 to order from anywhere in the continental US, Alaska and Hawaii. We're here seven days a week, 24 hours a day! For orders shipping outside the US, call 801-501-9551. Please tell your representative you're ordering from the Web site to ensure proper processing.

Order By Mail, Fax Or Via Internet
If you'd rather order by mail, click here to download a PDF version of the order form that you can print out and drop in the mail, or simply fill out the form in your catalog and send it in and we'll take care of the rest. You'll need to download Adobe Acrobat Reader to view that file if you don't already have it installed. You can download it by clicking on the icon below:



You can also fax us your order at 801-501-9552, or order via the Internet 24 hours a day. Remember, we have Secure On-line Transactions for our Internet orders.

Other Important Information:

45-Day Satisfaction Guarantee
If you are not completely satisfied with any product*, return it for a full refund of the product purchase price, full credit, or exchange - your choice. We give you 45 days from the shipping date. That's the best guarantee in the music industry. (Some restrictions apply: Click here for details)

45-Day Best Price Guarantee
Buy with confidence. If you find a lower advertised price from any authorized U.S. dealer on an in-stock product, call or email us. We'll match any verifiable advertised price before or after the sale. If you've already purchased from us and find a lower advertised price within 45 days of your purchase, contact us via phone or email and we'll refund the difference after verification. (Some restrictions apply: Click here for details)

Payment
We gladly accept Platinum Member*, VISA, MasterCard, Discover or American Express with verifiable address. Some credit card orders must be shipped to the cardholder's address. We also accept checks, cashier's checks or money orders made payable to Musician's Friend. Personal checks must clear prior to shipping. Please, do not send cash. If you have received a Musician's Friend Gift Certificate you can now redeem them for use on your Internet Orders. If there is any credit left over from the gift certificate we will issue an in-house credit to your account.

* For customers ordering with Musician's Friend Platinum Card please note that orders can ONLY be shipped to the billing address of the cardholder.

IMPORTANT:
For your protection, we sometimes need to verify information retained by the bank that issued your credit card. Validating this information could delay your order up to 24 hours. If you are shipping to an alternate address, please call the bank that issued the card and list that address on their records. This can help expedite the verification process on your order. We appreciate your order and value your business. Thanks for your understanding.

** All UPS 2nd Day and Next Day Air, Fedex 2 Day and Nex Day Air, and USPS are charged by the weight of the order with the shipping cost displayed in the shopping cart during checkout.

Weekend Orders:
All delivery times listed are measured in Business Days, meaning Monday-Friday. This means, for example, a next-day order placed on Friday should arrive on the following Monday. However, if a Weekend delivery is desired we do offer Fed-Ex Saturday delivery for an additional fee. The fee is $10.00 in addition to the next day rate based on the weight of the order. The Saturday delivery option is limited to areas where Fed-Ex provides this service. In addition, orders for Saturday delivery need to be placed by 1:00 PM Pacific Time on the preceding Friday. If you require Saturday delivery, you must contact us via telephone at 800-391-8762 .

Cutoff Times:
Most orders placed by 2PM Eastern Time to be processed the same day.

All orders ship via UPS Ground delivery by default. This can take anywhere from 2-9 business days delivery time, depending on where you live. Orders shipping outside the US 48-states cannot go Ground however. Orders to Hawaii, Alaska, and Puerto Rico can only be shipped via Air service.

Items less than $20 cannot be backordered unless they are the only item in the order, otherwise the entire order may be held until all items are in stock.

For orders not containing unusually heavy items (see "Daggered" info below), you may choose FedEx 2 Day Air? or FedEx Next Day Air? available for an additional charge based on the weight of your order which will be displayed in the shopping cart during checkout.

We can ship USPS 1st Priority Mail: 3-6 business days. This is the only shipping method available to US Military APO/FPO addresses, PO Boxes, and all areas outside the USA (Guam, Virgin Islands, etc.). Orders shipped via USPS are charged by weight with the shipping cost displayed in the shopping cart during checkout. Orders shipping to APO/FPO military address must ship USPS, and are subject to a longer ship time.

We ship all orders as soon as possible We will email or call when there are back orders or other delays. To protect our customers from potential credit card fraud, orders may be held for verification, this may cause a slight delay in shipping products to you.

If the in-stock items on the order have already shipped, then any back orders will be sent out via UPS Ground, or US Mail.

Specially Marked Items:
Items marked with a are "daggered" items. The total shipping will be based upon the weight of all items.

* Items marked with a are "Truck-Only" items and can only be shipped by TRUCK delivery. Truck shipping is $70 per truck item in addition to any normal S&H charges.

* Items marked with a are "HazMat" (Hazardous Material) items and the order can only ship via USPS Ground.

Special shipping and handling offers do not apply to Truck or Daggered items.

International Shipping
Due to manufacturer restrictions, we are unable to ship outside of the United States. The only Exceptions to this policy (some restrictions apply for these destinations):

• Puerto Rico
• US Military addresses (i.e. APO and FPO addresses)
• Locations that use a US Postal ZIP Code, such as Guam, The Virgin Islands, etc..

All items purchased from Musician's Friend are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.