45-Day Best Price Guarantee¹

45-Day 100% Satisfaction Guarantee²

1. For internet requests, please contact us and have the competing website address (preferably the specific product page URL) included for our representative. We'll verify the online pricing and product description, brand name, availability, and relative price and product specifications. Due to manufacturer restrictions, some products are excluded from this guarantee. Please ask a sales representative for details or contact us. Advertised items must be factory-sealed new product. Demo models, factory seconds, sale items, discontinued merchandise, and floor samples not included. Items must be advertised, in stock, and verifiable on the Web or in a local or national paper, magazine, or catalog by an authorized dealer (you may be required to email or fax a copy of the competitor's offer). Musician's Friend will match combined or multiple offers at its sole discretion.

2. The following items are nonreturnable except for defects: opened or used sets of strings, boxes of reeds, computer software, sound cards, tubes, internal earphones, earplugs, traditional and ethnic wind instruments, harmonicas, raw-frame speakers, pickups that have been installed, drumheads and sticks, turntable cartridges, clothing that has been worn, books, cassettes, CDs, and videos. Returned mouthpieces incur a sterilization fee. Musician's Friend only accepts returns made within the first 45 days of shipment. Should you find it necessary to return any merchandise, it must be shipped within this 45-day guarantee period. Please follow the return instructions printed on the back of your invoice. All returned items must include a Return Authorization Number, be in the original packaging complete with the warranty card and owner's manual, and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. Bank card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.