Musician's Friend Shopping Guarantees
Living up to Our Name
- Pick Your Price Match
Find a lower price or better coupon offer? We offer three Price Match options.
We'll beat any competitor because we want you to get the best-fit gear for the best price. Choose the Price Match that works best for you:
45-Day 150% Price Match
If you find a lower, currently available price on a product that's also currently available on MusiciansFriend.com before you buy, or up to 45 days after you make a purchase, we'll match the total price of that product (product + tax + shipping). You'll receive an electronic gift certificate for 50% of the total product price difference, good for use at MusiciansFriend.com.
Instant 110% Price Match
If you find a lower, currently available price on a product also currently available on MusiciansFriend.com, we'll match the total price of that product (product + tax + shipping). Plus, we’ll instantly give you a one-time discount equal to 10% of the total product price difference.
Competitor Coupon Match
If you find a better, currently available coupon at a competitor's website or store, we'll match that coupon instantly.
Give us a call at 1-800-449-9128 and let us know which Pick Your Match you want.
For full details, click here.
- 100% Satisfaction Guarantee
Something wrong with your Musician's Friend purchase? We'll take it back.
If you're not completely satisfied with your purchase, return new gear within 45 days or used gear within 30 days of the shipping date for a refund or credit of the full product purchase price.
- Fast Shipment Guarantee
Verified orders for in-stock items ship no later than next business day.
If we fall short of our Shipment Guarantee, call us at 866-462-9293, and we will refund your shipping charges and give you a 20% discount on your next order placed within 90 days. (Maximum value for discount is $500.00.)
- Free shipping on all orders over $25 to the continental U.S. and AFO/FPO addresses, including many heavy items
Free standard shipping now applies to all orders over $25, including many heavy items. That's right, absolutely FREE shipping on orders over $25 on more gear than some music retailers sell, all backed by our Lowest Price and 100% Satisfaction Guarantees.
Valid only on shipments to lower 48 U.S. states. Free shipping to APO/FPO addresses limited to 70 lb. per box and is subject to the same restrictions as domestic deliveries. Very large and oversized packages such as PAs and guitar cabinets, which are required to ship via freight, may require additional shipping charges; see product description page or shopping cart. Lighter weight items may be shipped via USPS and may not contain a tracking number.
- No-Hassle Return Policy
We make returns and exchanges fast and easy.
If something's not right with your gear, return new items to us within 45 days or used items within 30 days of the shipping date and you can choose whether to get a refund or credit of the full product purchase price. Some exceptions apply. Read our Return Policy for details.
- No sales tax, except to California, Indiana, Missouri, Utah and Washington
We are required to collect sales tax on all orders shipped to California, Indiana, Missouri, Utah & Washington. If you are shipping item to any one of these states, you will be charged the local sales tax rates.
Colorado, Oklahoma, South Dakota & Vermont Residents: Musician's Friend is not obligated to, and does not, collect sales tax in your state. Your purchase is subject to sales/use tax in these states unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet or by other remote means. These states require that you file a sales/use tax return at the end of the year reporting all of the purchases that were not taxed on those purchases. Retailers that do not collect sales tax in these states are obligated to provide purchasers an end-of-year summary of purchases in order to assist them in filing their tax report. Retailers that do not collect sales tax in these states may be required by law to provide the Department of Revenue with an annual report of the total amount of all of your purchases above certain thresholds. Details on how to file this return may be found at your applicable Department of Revenue website.