The Musician’s Friend Backstage Pass (the “Program”) is a consumer loyalty program to reward our loyal customers.
The Program is available to individuals who (i) are legal residents of the 50 United States and the District of Columbia who are at least 18 years or older, (ii) provide and maintain a valid email address, and (iii) maintain a Musiciansfriend.com (the “Site”) account. Only customers who meet these criteria are eligible to become Members. If you are between the age of 18 and the age of majority in your state of residence (“eligible minor”), you may only participate in the Program with the consent and supervision of your parent or legal guardian.
Eligible individuals may enroll in the Program by clicking on the sign up link provided on the site or other Musicians Friend materials and agreeing to the terms.
By becoming a Program Member, you agree that you have read, understood and agree to be bound by the Program Terms & Conditions and by any changes or modifications we may make.
There is no cost to join the Program.
As a Program Member, you will receive the following rewards:
- You will earn reward points (“Points”) for Eligible Purchases equal to 8% of the total Eligible Purchase Amount. Every $1 spent is worth 8 Points. For instance, if your Eligible Purchase Amount is $800, you will receive 6,400 Points.
- You may redeem your Points online during the checkout process on Musiciansfriend.com. Points can be used to make certain online purchases at Musician’s Friend.
- You can apply your Points towards purchases online at Musiciansfriend.com.
- You will receive exclusive access to special deals and sales.
- You will receive priority access to new and exclusive gear (e.g., new product releases, popular limited quantity products, etc.).
- You will receive access to private Members-only VIP phone support offering specially trained gear experts who can provide in-depth product information, customized sales support and tech support.
- Special birthday offers to help you celebrate.
An Eligible Purchase is a purchase made with a credit card on Musiciansfriend.com and includes the Eligible Purchase Price of merchandise and services, and excludes gift cards, Gold Coverage, sales tax, state fees, shipping charges, delivery charges or other excluded charges or categories of products as specified by us from time-to-time. The Eligible Purchase Amount is the amount paid at check out for an Eligible Purchase after application of all promotions, coupons, instant savings, discounts, Point redemptions, Promotional E-Gift Certificates, gift cards.
Generally it will take up to 45 days for eligible purchases and other Program activities to post to your account. However, during holiday periods, it may take up to 90 days due to our extended return periods.
Yes, unredeemed Points in your account will expire 6 months from the ship date of your most recent order if you have not made an Eligible Purchase during that time.
No. Points are nontransferable and may only be redeemed by the Member.
No. Points are not cash and have no cash value and can only be exchanged for the rewards we make available, which may change from time to time. You may not exchange Points for cash. Points may be applied to Eligible Purchases.
Assuming your product is eligible for return, if you return a product where all or a portion of the Eligible Purchase was paid for with Points, your account will be credited the Point amount used to pay for the Eligible Purchase. You will not get cash back for amounts paid with Points.
The balance of your Points that was not used towards an Eligible Purchase will remain in your account and can be used towards future Eligible Purchases until Points have a zero balance.
Yes. We may from time to time offer bonus Points on certain Eligible Purchases.
Taxes on Points, rewards and other Program benefits, if any, are your sole responsibility.
In addition to these FAQs, please refer to the Musician’s Friend Loyalty Program: Terms & Conditions of Participation for the full list of Program terms.
To earn Points and be eligible for Program benefits, purchases must be made on qualifying products or services sold through Musiciansfriend.com.
No purchase is required to join the Program. You must make an Eligible Purchase in order to earn Points. In addition, you must make at least one Eligible Purchases every 6 months in order to keep your Points active.
Your membership may expire following membership inactivity of more than 12 months. Points will expire if a Member fails to make at least one Eligible Purchases during a 6 month period.
Musician’s Friend in its sole discretion, can terminate any Member for any reason including, but not limited to, any failure to comply with the Program Terms & Conditions, including any failure to make the Eligible Purchases as described above, and/or our website Terms and Conditions of Use.
If your membership is terminated or expires, any Points or benefits in your account will automatically expire. If you have redeemed Points prior to termination of your account such Points will expire according to the terms provided with the Points.
Yes. We may, in our discretion, cancel, modify, restrict or terminate the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.
If the Program is terminated, your Points and benefits will also terminate. We will advise Members of the effective date of termination of the Program, Points, and benefits.
If you decide you no longer want to be a part of the Program, you can cancel your membership by clicking here
To redeem Points for partial or full payment of a future purchase, simply select the amount of Points you would like to apply to your order in checkout.
You can update your information by logging into your account online at Musiciansfriend.com.
Your account status and Point values are accessible in your account online through the Musiciansfriend.com website.
If you have questions related to your membership account, please call Customer Service at (800) 449-9128
You can reset your password by clicking the “forgot password” link on the my account log-in page.
You can manage your email preferences in your account through the Site and from the link at the bottom of each email communication.
Contact our VIP Phone Specialists: (866) 926-1922