The tracking number I received is listed on the UPS site as a
package that has already been delivered. Is the tracking number used
in my confirmation email incorrect?
The tracking number is correct. UPS periodically recycles those
numbers. The correct tracking information for your order should be
listed on the UPS website about 24 hours after your order ships.
If you have any questions, please call us at
800-449-9128 or
email us.
I have my tracking number, but can you tell me where to track my
package that was sent via UPS?
Once you have your tracking number, you can track your package
through the
UPS website
or call UPS toll free at 1-800-PICK-UPS (1-800-742-5877).
Do I use the Web PO or Order Confirmation number to track my
package?
Musician's Friend uses the Web PO and Order Confirmation numbers
to identify orders in our system. As your order is shipped, a
tracking number is assigned by the carrier. If we have your
current email address on file, you will receive a shipment
confirmation email with your tracking info when your order is
shipped. If you do not receive a shipping confirmation, please
email us or call us at
800-449-9128 to confirm shipment of
your order.
Are there any exclusions to orders shipped outside of the lower 48
states?
Orders shipping outside the lower 48 states to Hawaii, Alaska and
Puerto Rico can only be shipped via air services, and will arrive
via USPS Standard Post.
Are there any restrictions to military APO or FPO Orders?
Shipping to APO/FPO addresses is limited to 70 lb. per box, and is
subject to the same restrictions as domestic deliveries.
Orders shipping to U.S. Military APO/FPO addresses, P.O. Boxes,
and U.S. territories (Guam, Virgin Islands, etc.) are shipped via
USPS. These orders will arrive in 6-10 business days.
Will my orders be shipped together?
If in-stock items on the order have already shipped, backordered
items will be sent via UPS Standard Ground.
Can I have my order shipped to an address other than the one on my
credit card billing statement?
In most cases, yes. When an order is shipping to a different
address than the billing address, we require that all the credit
card information be verified with the issuing bank. This policy
protects all parties from unauthorized card use.
To expedite this process, contact your credit card company and let
them know that you would like to add an alternate or authorized
address. If your credit card company does not allow this, have
them list the address in your account notes or memo area. This
will help avoid unnecessary delays in processing your order.
Will there be any delays to my purchase?
Although rare, all orders are subject to a 24-hour delay to verify
billing information with the credit card issuer. This hold may be
necessary to protect you from credit card fraud and identity
theft. Due to additional processing time, institutional orders and orders placed using purchase orders may
take a bit longer to arrive.
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