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Gear Care

 

 

Silver Coverage

Yes, today's gear is exceptionally reliable - but sometimes, even the highest - quality gear will have a part fail through no fault of your own. We don't think it's fair to make this your problem: It's our problem, because we stand behind what we sell. And we'll fix it.

Every guitar or bass you purchase (either electric or acoustic) automatically includes Silver Coverage - with two years of protection from manufacturer defects*. Just contact us directly, and our highly trained, USA - based service department will provide easy return instructions, then get to work making things right. Best of all, parts and labor are 100% free you simply cover shipping costs.

You can even choose to fix a problem under the manufacturer's warranty without limiting your Silver Coverage. But frankly, once you experience our expert service and fast turnaround, we think you'll join the growing number of musicians whose first choice is to trust their gear to us because we understand how important your gear is to you.

Gold Coverage

Gold Coverage is the gold standard in protection. These plans, offered exclusively from Musician's Friend, represent the highest standard of product coverage available anywhere, providing responsive customer care and speedy repairs or replacement in the event of a breakdown. Plans run up to 3 years and give you a complete "no - worry" solution for protecting your investment. All you have left to do is focus on making great music!

In addition to free shipping to and from the repair center, Gold Coverage comes with coverage for accidental damage. So, in addition to the normal wear and tear that may cause the instrument to fail, Gold Coverage protects you against damage caused by spills, drops, impacts, dust, internal heat, humidity and even lightning and/or power surges. Gold Coverage is transferrable from the original owner, adding value if you ever want to sell your gear.

Finally, Gold Coverage is a "no lemon" policy: "If we fail to fix a product for the same reason 3 times, we'll provide a full refund in the form of a gift certificate."

 

* The Legal Fine Print that We've Done our Best to Translate into English

Silver Coverage warranties are exclusive to Musician's Friend and should not be confused with a cooperative warranty from any manufacturer warranty. To use Silver Coverage service contact Musician's Friend, not the manufacturer.

Coverage applies only if your product malfunctions under normal operating conditions; sorry, but Silver Coverage is not a "no - fault" warranty.

Silver Coverage from Musician's Friend resides with the original owner and is not transferable.

Making a Silver Coverage claim does not affect the terms of any product's existing manufacturer's warranty in any way, nor does getting repairs under a manufacturer's warranty affect Silver Coverage. Is that cool, or what?

Silver Coverage only applies to electric guitars, electric bass guitars, acoustic guitars, acoustic bass guitars. Silver coverage is only available for items purchased after 12/01/2013. Silver Coverage is not available for Condition 4 Used Products.

Silver Coverage does not indemnify customers for loss of income when a piece of equipment fails and/or occurs during the time the equipment has been sent to us for repair.

We reserve the right to accept or reject any product presented to us for warranty coverage when damage or playability is compromised due to conditions inconsistent with an items intended use. Similarly, we reserve the right to modify the conditions of this warranty at our discretion and without prior notice.

More information on our Gold Coverage can be found here: musiciansfriend.com/goldcoverage

 

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Our product catalog varies by country due to manufacturer restrictions. If you change the Ship-To country, some or all of the items in your cart may not ship to the new destination.