Musician's Friend Shopping Guarantees
Living up to Our Name
- 45-Day Lowest Price Guarantee
We will match any verifiable advertised price, before you buy or up to 45 days after purchase.Items must be advertised and verifiable on the web or in a local or national paper, magazine or catalog by an authorized U.S. dealer (you may be required to email or fax a copy of the competitor's offer). Advertised items must be factory-sealed new product. Demo models, factory seconds, sale items, discontinued merchandise and floor samples are not included.
For Internet requests, please contact us and provide the competing website address (preferably the specific product page URL). We'll verify the online pricing and product description, brand name, availability, and relative price and product specifications.
Due to manufacturer restrictions, some products are excluded from this guarantee. Please call us at 866-226-2918 for details or contact us at online support. Musician's Friend will beat combined or multiple offers at its sole discretion.
- 45-Day Satisfaction Guarantee
Something wrong with your Musician's Friend purchase? We'll take it back.If you're not satisfied with your purchase, return it within 45 days of the shipping date for a refund or credit of the full product purchase price. That's the best guarantee in the music industry.
- Fast Shipment Guarantee
Verified orders for in-stock items ship no later than next business day.If we fall short of our Shipment Guarantee, call us at 866-462-9293, and we will refund your shipping charges and give you a 20% discount on your next order placed within 90 days. (Maximum value for discount is $1,000.00.)
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Plus:
- Free shipping on orders over $49 to the continental U.S. and AFO/FPO addresses, including many heavy items.
Free standard shipping now applies to orders over $49, including many heavy items. That's right, absolutely FREE shipping on more gear than some music retailers sell, all backed by our Lowest Price and 45-Day Satisfaction Guarantees.
Valid only on shipments to lower 48 U.S. states. Free shipping to APO/FPO addresses limited to 70 lb. per box and is subject to the same restrictions as domestic deliveries. Very large and oversized packages such as PAs and guitar cabinets, which are required to ship via freight, may require additional shipping charges; see product description page or shopping cart. Lighter weight items may be shipped via USPS and may not contain a tracking number.
- No-Hassle Return Policy
We make returns and exchanges fast and easy.If something's not right with your gear, return it to us within 45 days of the shipping date, and you can choose whether to get a refund or credit of the full product purchase price.
Some exceptions apply. Read our Return Policy for details.
- No sales tax, except to California, Indiana, Missouri, Utah and Washington.
We are required to collect sales tax on all orders shipped to California, Indiana, Missouri, Utah & Washington. If you are shipping item to any one of these states, you will be charged the local sales tax rates.
Colorado, Oklahoma, South Dakota & Vermont Residents: Musician's Friend is not obligated to, and does not, collect sales tax in your state. Your purchase is subject to sales/use tax in these states unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet or by other remote means. These states require that you file a sales/use tax return at the end of the year reporting all of the purchases that were not taxed on those purchases. Retailers that do not collect sales tax in these states are obligated to provide purchasers an end-of-year sumary of purchases in order to assist them in filing their tax report. Retailers that do not collect sales tax in these states may be required by law to provide the Department of Revenue with an annual report of the total amount of all of your purchases above certain thresholds. Details on how to file this return may be foundat your applicable Department of Revenue website.
