How do I return an item I purchased through Musician's Friend?
In order for you to make a return please follow the following directions carefully.
In the center of your invoice there should be a Return Label. Email us or call us at 1-800-449-9128 to receive a Return Authorization Number. Once you have your RA# (Return Authorization), write it in the space provided on the label. Returns sent to us without a Return Authorization Number will not be accepted.
Affix the label on the outside of the box.
Make a copy of your invoice for your records. Place the original invoice inside the box.
Please return items in the same condition received and make sure they are free from signs of wear or abuse such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Use the original packaging and include all materials such as warranty cards, owner’s manuals, free gifts etc. Returns failing to meet these requirements may be subject to a return handling charge, or a minimum 15% re-stocking fee for returns that are not in original brand new condition. Items with excessive wear or damage may be subject to a disqualification. All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned mouthpieces priced over $300 incur an $8.00 sanitization fee. The fee for mouthpieces under $300 is $4.00. Please take care in packing the item to avoid potential damage during shipment.
Please do not write on the manufacturer's box.
Please ship the package as soon as possible for the fastest processing time. The return will be processed within one to two business days of its receipt. Please allow an additional 5 to 7 business days to receive your credit.
Send your return to:
Returns Musician's Friend
4005 N. NORFLEET
Kansas City, MO 64161-9231
Please see our Return Policy for more information.