For more than 35 years, Musician's Friend has been providing musical instruments, recording gear, live sound equipment and more to the global music community. As the coronavirus (COVID-19) continues to create an unprecedented impact on our way of life and a unique set of challenges, our focus is the health and safety of our associates, customers and communities.

Taking the guidance of local, state and federal government officials, our call centers remain open. If any government authority mandates call center closure, we plan to follow suit quickly. We are also adhering to recommendations provided by the World Health Organization (WHO), and the U.S. Centers for Disease Control and Prevention (CDC). In accordance with this expert guidance, we've taken action to protect the health and well-being of our associates and community to control the spread of COVID-19. This includes continually communicating to our employees to follow preventative actions as recommended by the CDC, including staying home if they are ill or believe they may be at risk and encouraging appropriate hygiene, such as frequent hand washing.

Our associates are at the heart of our business, and we remain committed to making sure they take care of themselves during this time. To that end, we've adjusted our sick time policy in the interim: In the event that an associate is diagnosed with COVID-19, Musician's Friend will extend sick pay to cover that employee up to 14 days, without any use of sick or vacation time during that time period. In addition, under no circumstances are we requiring any associate to work if they are not comfortable in doing so. Where feasible, we have moved to a work-from-home environment in our support centers and will soon be doing the same for our Contact Centers. We've also ceased domestic and international travel for all employees.

Our priority is the health, safety and well-being of our employees and community as we all work together to mitigate the spread of COVID-19. We will continue to work closely with government officials and local authorities to ensure our business practices serve our associates and community in the best way possible and will evaluate our options throughout this time period. Customers can reach us at 1-877-560-3807 and our customer service hours remain from Monday – Friday 5:00 a.m. – 8:00 p.m. PDT and Saturday – Sunday 6:00 a.m. – 7:00 p.m. PDT, except as otherwise required by the appropriate local government authority.

These are truly uncharted times. We appreciate your support and remain dedicated to updating our Musician's Friend community as best we can as we navigate these rapidly changing conditions.

Bob Buckborough
Vice President