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• Can I special order an item not found in your catalog or on the web site?

  In general, if we carry products from a specific manufacturer, we can special order other products from them as well. To inquire about special ordering an item, email us or call us
  Date Updated: 27 Dec 2017

• Contact Us

  Our Gear Heads are standing by to help answer any questions you may have. By Phone: Toll Free Sales and Service: (800) 449-9128 Private Reserve Guitars: (866) 926-1923 Espanol: (86
  Date Updated: 27 Dec 2017

• How can I check the status on my order?

  To track your order, click here. You can also email us or call us at 1-800-449-9128 for the status of your order. Please have your order confirmation number or web PO number ready.
  Date Updated: 27 Dec 2017

• I requested a catalog a while ago, yet I still haven't received one. When should I expect a new catalog to arrive?

  All catalogs are sent out at the same time, usually about once per month, near the beginning of the month. New catalog requests are filled at that time. You may also want to contac
  Date Updated: 27 Dec 2017

• I am moving and I still want to receive my catalog subscription. What do I do?

  Please call us at 1-800-449-9128 and one of our friendly Customer Service Agents can change your address and send you our latest catalog. You can also change your address through e
  Date Updated: 27 Dec 2017

• What's the Deal with "Call for Price"?

  Some of our prices are so low that manufacturers have requested that we not post them on our web site. Email or call us at 1-800-449-9128 for the latest info or to place an order.
  Date Updated: 27 Dec 2017

• My product is outside the return policy, and now I'm having problems with it. What can I do?

  The first step is to determine if your product is currently under warranty, either through the manufacturer or through our Gold Coverage protection. If you are unsure if your item
  Date Updated: 27 Dec 2017

• How do I get warranty service on my Fender Musical Instrument (or other Fender/Squier product)?

  You should first check with a local Authorized Fender Service Center. They should be able to perform any warranty service on your Fender product. You can find the nearest Fender Se
  Date Updated: 27 Dec 2017

• Can I order an Epiphone, Squier, or Ibanez guitar with different pickups, colors, hardware, etc.?

  Unfortunately, Epiphone, Squier, and Ibanez do not offer custom options on their guitars. For inquiries on other guitar manufacturers, please feel free to email us.
  Date Updated: 27 Dec 2017

• Contact Us (International)

  Our Gear Heads are standing by to help answer any question you may have. By Phone: International: +1-801-501-8110 Fax: (801) 501-9552 Monday - Friday from 6:00 a.m. - 8:00 p.m. PST
  Date Updated: 27 Dec 2017