Frequently Asked Questions
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Contact Us
Our Gear Heads are standing by to help answer any questions you may have. By Phone: Toll Free Sales and Service: (800) 449-9128 Private Reserve Guitars: (866) 926-1923 Espanol: (86 -
Do I use the Web PO or Order Confirmation number to track my package?
Musician's Friend uses the Web PO and Order Confirmation numbers to identify orders in our system. As your order is shipped, a tracking number is assigned by the carrier. If we hav -
My product is outside the return policy, and now I'm having problems with it. What can I do?
The first step is to determine if your product is currently under warranty, either through the manufacturer or through our Gold Coverage protection. If you are unsure if your item -
Is it possible to place an order online using multiple payment methods?
Absolutely! In order to do so, proceed through checkout as usual. When it comes time to enter your payment information online, click on “Need to pay with multiple cards?” to procee -
Social Media Gear Head hours
7 days a week, 7 a.m. – 4 p.m. PST Become a Fan: Facebook Twitter YouTube Instagram -
How do I use my computer to lay down sampled drum tracks?
Not everybody has access to a hot drummer. Fortunately, there are some great programs available for laying down your drum tracks. Here are some general tips to keep in mind when us -
How do I mic my voice?
The human voice is a wonderful and complex instrument, with an incredible dynamic range and bandwidth that puts ordinary musical instruments to shame. To make things even more inte -
What are Restocks?
Restock products may have scratches, dents, signs of use, or other forms of cosmetic damage that do not affect playability or performance. They may also have worn or non-original p -
Are there limitations for who can apply for the Platinum Card?
Thank you for your interest in the Musician's Friend Platinum Card. You must be at least 18 years old and a United States Citizen with a delivery address in the United States. Unfo -
Does Musician's Friend offer a layaway plan?
At this time, Musician's Friend does not offer any type of payment or layaway plan. However, we are happy to offer the Musician's Friend Platinum Member Credit Card. For more infor
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