Frequently Asked Questions
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Can I special order an item not found in your catalog or on the web site?
In general, if we carry products from a specific manufacturer, we can special order other products from them as well. To inquire about special ordering an item, email us or call us -
The tracking number I received is listed on the UPS site as a package that has already been delivered. Is it possible that the incorrect tracking number was used in my confirmation email?
The tracking number is correct. UPS periodically recycles those numbers. The correct tracking information for your order should be listed on the UPS web site about 24 hours after y -
How do I get warranty service on my Fender Musical Instrument (or other Fender/Squier product)?
You should first check with a local Authorized Fender Service Center. They should be able to perform any warranty service on your Fender product. You can find the nearest Fender Se -
I see this product on your web site, but I can't find it on the manufacturer's web site. Why is that?
Some of the items we carry are Musician's Friend exclusives. The manufacturers of these products make them exclusively for us to sell. If you would like more information about a sp -
I never received confirmation of my order. What do I do?
Please call us at 1-800-449-9128 to verify that we have your correct email address on file. Have your Web PO or order confirmation number ready. Our Customer Service representative -
What's the Deal with "Call for Price"?
Some of our prices are so low that manufacturers have requested that we not post them on our web site. Email or call us at 1-800-449-9128 for the latest info or to place an order. -
I need contact information for Rogue, or Pulse products.
Rogue and Pulse are all Musician's Friend in-house brands. Any inquiries regarding these products, technical information, or warranty claims may be directed to Musician's Friend. Y -
The item I just purchased did not come with a manual. Is there any way I can get the manual?
We do not have copies of owner's manuals that we can send out to customers. However, many manufacturers have their manuals available for download on their web sites. If you need as -
Can I order an Epiphone, Squier, or Ibanez guitar with different pickups, colors, hardware, etc.?
Unfortunately, Epiphone, Squier, and Ibanez do not offer custom options on their guitars. For inquiries on other guitar manufacturers, please feel free to email us. -
How do I get warranty service on my Fender Musical Instrument (or other Fender/Squier product)?
You should first check with a local Authorized Fender Service Center. They should be able to perform any warranty service on your Fender product. You can find the nearest Fender Se
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