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• I requested a catalog a while ago, yet I still haven't received one. When should I expect a new catalog to arrive?

  All catalogs are sent out at the same time, usually about once per month, near the beginning of the month. New catalog requests are filled at that time. You may also want to contac
  Date Updated: 27 Dec 2017

• How can I check the status on my order?

  To track your order, click here. You can also email us or call us at 1-800-449-9128 for the status of your order. Please have your order confirmation number or web PO number ready.
  Date Updated: 27 Dec 2017

• Can I special order an item not found in your catalog or on the web site?

  In general, if we carry products from a specific manufacturer, we can special order other products from them as well. To inquire about special ordering an item, email us or call us
  Date Updated: 27 Dec 2017

• The tracking number I received is listed on the UPS site as a package that has already been delivered. Is it possible that the incorrect tracking number was used in my confirmation email?

  The tracking number is correct. UPS periodically recycles those numbers. The correct tracking information for your order should be listed on the UPS web site about 24 hours after y
  Date Updated: 27 Dec 2017

• How do I get warranty service on my Fender Musical Instrument (or other Fender/Squier product)?

  You should first check with a local Authorized Fender Service Center. They should be able to perform any warranty service on your Fender product. You can find the nearest Fender Se
  Date Updated: 27 Dec 2017

• I see this product on your web site, but I can't find it on the manufacturer's web site. Why is that?

  Some of the items we carry are Musician's Friend exclusives. The manufacturers of these products make them exclusively for us to sell. If you would like more information about a sp
  Date Updated: 27 Dec 2017

• I am moving and I still want to receive my catalog subscription. What do I do?

  Please call us at 1-800-449-9128 and one of our friendly Customer Service Agents can change your address and send you our latest catalog. You can also change your address through e
  Date Updated: 27 Dec 2017

• I never received confirmation of my order. What do I do?

  Please call us at 1-800-449-9128 to verify that we have your correct email address on file. Have your Web PO or order confirmation number ready. Our Customer Service representative
  Date Updated: 27 Dec 2017

• Contact Us (International)

  Our Gear Heads are standing by to help answer any question you may have. By Phone: International: +1-800-449-9128 Fax: (801) 501-9552 Monday - Friday from 6:00 a.m. - 8:00 p.m. PST
  Date Updated: 27 Dec 2017

• What's the Deal with "Call for Price"?

  Some of our prices are so low that manufacturers have requested that we not post them on our web site. Email or call us at 1-800-449-9128 for the latest info or to place an order.
  Date Updated: 27 Dec 2017