Frequently Asked Questions
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I did not get a warranty card with my instrument. Would you please send me one?
Unfortunately, we do not have warranty cards to send out. Note that many manufacturers no longer include warranty cards with their products. All you will need for proof of purchase -
I would like to purchase a specific item from your web site, but there is no "Add To Cart" button to click on. How can I order it?
Some manufacturers have requested that we only sell certain items through phone or catalog orders. Unfortunately, we are not able to sell these items through our web site. If you w -
What is a Closeout?
Closeouts are new, unused, undamaged items that we are discontinuing for one reason or another, or that were offered to us in a lot for a price we couldn't pass up. -
I just placed an internet order and realized that some of the information is incorrect and/or needs to be changed. What do I do?
Internet orders take about 10-15 minutes to process into our main order database. At that time we may make any corrections necessary to the order. Please wait for the order to proc -
My order arrived damaged. What do I do?
If your order appears to have been damaged in shipping, you should contact the carrier that delivered your package. UPS - 1-800-PICK-UPS (1-800-742-5877). Fed-Ex - 1-800-GO-FEDEX ( -
Gift Certificates
How to Purchase a Gift Certificate Musician's Friend Gift Certificates are available in amounts starting at $10. You can call 800.449.9128 to purchase a Gift Certificate over the p -
I have my tracking number, but can you tell me where to track my package that was sent via UPS?
Once you have your tracking number, you can track your package through the UPS web site or call toll free 1-800-PICK-UPS (1-800-742-5877). NOTE: The courier may take up to 24 hours -
How often should I change my guitar strings?
Exactly how long your guitar strings will last depends on a number of factors, including the type of strings you have, how much you play, the humidity of your climate, and even the -
What's the 3-to-1 Rule?
The 3-to-1 Rule is a rule of thumb for microphone placement. When microphones are placed too close together, unwanted dips and peaks in frequency response occur as a sound source i -
What is the best way to mic my bass drum?
It isn't always easy to get a good kick drum sound and a bad kick drum sound can negatively affect not just the overall drum sound, but the overall band sound. The problem is that
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