Frequently Asked Questions
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Protect yourself from scams
At times we do offer sweepstakes, as well as other incentives to our customers. However, it is important to know the difference between legitmate offers and potential scams. Some c -
Why do you not carry products by certain manufacturers?
There are many manufacturers that make great products that we currently do not offer. At this time we are not authorized to sell their products, but it is possible that we could be -
Will you sponsor my band?
At this time, we do not offer sponsorships for bands. -
I did not get a warranty card with my instrument. Would you please send me one?
Unfortunately, we do not have warranty cards to send out. Note that many manufacturers no longer include warranty cards with their products. All you will need for proof of purchase -
I would like to purchase a specific item from your web site, but there is no "Add To Cart" button to click on. How can I order it?
Some manufacturers have requested that we only sell certain items through phone or catalog orders. Unfortunately, we are not able to sell these items through our web site. If you w -
Optimizing Guitar Playability : Pickups
There is a phenomenon regarding guitar pickups called "magnetic interference." This is where the magnetic field generated by the pickup actually impedes the vibration of the string -
I am looking at one of your PA package deals. Can I substitute a different item for one in the package?
Unfortunately, we are not able to substitute products in our PA packages. -
Can I pay online with my PayPal account?
At this time, we do accept payment from PayPal on internet orders. At checkout, select the PayPal option under Payment Method. PayPal will verify city, state, and zip for accuracy. -
I want to make an order from the internet, but I want to send a money order. How do I go about it?
The only payment methods available for internet orders at this time are credit card, PayPal, and PayPal Credit. If you would like to order by mail, simply complete the order form b -
Backorder Date Changes
Why does the arrival date on my backordered item change? Backorder dates are based on the individual manufacturer's estimated delivery date to us and are subject to change without
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