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• I notice wireless systems are available in various channels. I understand this is so they don't interfere with each other. But what is the benefit of one channel over another? (i.e., Would I be better off going with Channel A or G1?) Any help would be appreciated.

  You are correct in your understanding of the purpose behind wireless frequency variation. If you have ever used a radio-controlled car within the vicinity of other radio-controlled
  Date Updated: 05 Jan 2016

• Is it possible to order only a single guitar string, rather than the whole set?

  We sell individual strings in bulk. They are sold in packages of 12 strings of a single gauge, and are quite inexpensive. Click on the strings below and select the gauge and type o
  Date Updated: 05 Jan 2016

• Will my guitar or bass come with strings on it?

  All guitars and basses ship with strings on them.
  Date Updated: 05 Jan 2016

• How do I assemble my Pulse kick pedal?

  Step 1 Your pedal may have arrived with the cam and spring already set up. Compare your pedal to Figures 1 and 2. If the pedal is set up as depicted in Figure 2, skip ahead to step
  Date Updated: 05 Jan 2016

• What is a "shielded" cable?

  Coaxial cables (such as instrument cables) consist of a center conductor wire surrounded by a shield, typically made out of braided copper. The copper shield acts as the return con
  Date Updated: 05 Jan 2016

• I recently bought a condenser mic for my studio. While doing a vocal track I noticed sometimes the sound was really boomy. Is this normal? Is something wrong with my mic?

  It sounds like you are experiencing a phenomenon known as the proximity effect. It’s normal behavior for most types of directional mics. If you understand this effect you can use i
  Date Updated: 05 Jan 2016

• Can I pay for my order with cash?

  Cash is not a payment option that we accept at this time. You may pay with Visa, Mastercard, American Express, Discover, the Musician's Friend Platinum Card, and PayPal. By mail, w
  Date Updated: 05 Jan 2016

• Is there any way I can combine the order that I just placed with one that I placed earlier?

  Unfortunately, no. Orders are processed as they are received and it is not possible to combine them. You may be able to cancel both orders and place a new one. Please our Gear Head
  Date Updated: 05 Jan 2016

• The customer service agent I spoke to said that a credit had been issued to my credit card. The bank does not show any credit. Can you tell me if the credit has been issued?

  It may take up to 72 hours for your bank to process and post a credit once it has been issued. The processing time is controlled entirely by the bank. If the credit does not appear
  Date Updated: 05 Jan 2016

• Do you ship to U.S. Territories?

  Yes, we currently ship via U.S. Postal Service to the following territories outside the United States: American Samoa, Guam, Mariana Pacific Islands, Puerto Rico, U.S. Virgin Islan
  Date Updated: 05 Jan 2016