Frequently Asked Questions
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The keys on my keyboard have started to stick. How do I fix this?
Having a sticky key that won’t rise properly, or rises up slowly can certainly be frustrating. You might try gently moving the key from side to side being very careful not to break -
How do I cancel an order?
If you would like to cancel your order please give us a call at 1-800-449-9128. -
Does Musician's Friend accept purchase orders?
We welcome purchase orders and requests for bids from public or private corporations, institutions or governmental agencies such as schools, military or municipalities. Please be c -
What payment methods are available to me when ordering through Musician's Friend?
We accept VISA, MasterCard, American Express, Discover Network, PayPal, PayPal Credit, and the Musician's Friend Platinum credit card on all Internet orders. If you need to use mul -
My order contains items that are in stock and items that are backordered. When will my order ship?
The in-stock items on your order will ship right away. We will then ship any backordered items as we receive them. Please note that this does not increase your shipping charge. If -
What class of service is used on United States Postal Service shipments?
Most packages shipped to a post office box, FPO or APO address will ship via US Postal Service (USPS) Priority Mail. Priority Mail shipments to the lower 48 states are generally de -
What is a credit card authorization?
An authorization is a 5-6 digit code that used between merchants and banks to validate, hold, and collect payment on a specified amount. . Upon submitting an order we will collect -
Can I have my order shipped to an address other than the billing address?
Yes, in most cases. When an order is shipping to a different address than the billing address, we require that all the credit card information be verified with the issuing bank. Th -
How do I add Musician's Friend to my contact list?
1. Open the email. 2. Click "Add to Address" icon. 3. The name and email address (musiciansfriend@mfgtrc.messages2.com) from the email are pre-populated in the "Add Contact" pop-up -
What exactly does a compressor/limiter do?
A compressor reduces a signal's dynamic range. It does this by reducing the gain when the signal level is high, making louder passages softer and the dynamic range smaller. It is u
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