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• Does Musician's Friend accept purchase orders?

  We welcome purchase orders and requests for bids from public or private corporations, institutions or governmental agencies such as schools, military or municipalities. Please be c
  Date Updated: 04 Jan 2016

• What payment methods are available to me when ordering through Musician's Friend?

  We accept VISA, MasterCard, American Express, Discover Network, PayPal, PayPal Credit, and the Musician's Friend Platinum credit card on all Internet orders. If you need to use mul
  Date Updated: 04 Jan 2016

• My order contains items that are in stock and items that are backordered. When will my order ship?

  The in-stock items on your order will ship right away. We will then ship any backordered items as we receive them. Please note that this does not increase your shipping charge. If
  Date Updated: 04 Jan 2016

• What class of service is used on United States Postal Service shipments?

  Most packages shipped to a post office box, FPO or APO address will ship via US Postal Service (USPS) Priority Mail. Priority Mail shipments to the lower 48 states are generally de
  Date Updated: 04 Jan 2016

• What is a credit card authorization?

  An authorization is a 5-6 digit code that used between merchants and banks to validate, hold, and collect payment on a specified amount. . Upon submitting an order we will collect
  Date Updated: 04 Jan 2016

• Can I have my order shipped to an address other than the billing address?

  Yes, in most cases. When an order is shipping to a different address than the billing address, we require that all the credit card information be verified with the issuing bank. Th
  Date Updated: 04 Jan 2016

• How often should I change my tubes and can I do it myself?

  This ultimately depends on how often you play. The more often you use your amp, the more often the tubes will need replacement. They simply wear out over time. You can hear the dif
  Date Updated: 04 Jan 2016

• User Generated Content Policy

  User Generated Content Terms of Use Agreement Welcome to the Musician's Friend website at www.musiciansfriend.com (the "Website"). Portions of the Website permit the posting of con
  Date Updated: 04 Jan 2016

• Help!! My Martin acoustic guitar did not come with a strap button (end pin). What do I do?

  In order to prevent damage during shipment, Martin's standard practice is to ship their guitars without the strap button installed. The strap button is shipped with the guitar and
  Date Updated: 04 Jan 2016

• How can I tell which case will fit my guitar?

  The first logical step in choosing a case for your guitar is to check the manufacturer’s website for their recommendation. Often times they will have a universal case, or they will
  Date Updated: 04 Jan 2016