Gold Coverage for Your New and Open Box Gear
Gold Coverage for Your New and Open Box Gear
Gold Coverage goes above and beyond the manufacturer's warranty to protect your gear from unexpected breakdowns, accidental damage from handling and failures. This plan covers your product for two, three or up to five years from your date of purchase, costs just pennies per day and gives you a complete "no-worry" solution for protecting your investment.
Why Buy Gold Coverage?
- No out-of-pocket repair costs
- Extends the life of your new or open box gear
- Easy claims process
- Quality repairs performed by network of professional service providers
Gold Coverage covers much more than the original manufacturer's warranty and protects against failures due to:
- Unexpected and unintentional spills, drops and impacts
- Normal wear and tear
- Power surges
- Dust, internal heat and humidity
Other plan features include:
- For products over $200, No Lemon Policy applies. If it fails for the same defect 3 times, it is replaced on the 4th breakdown. (Does not apply to failures due to drops and spills.)
- For products under $200 experiencing the above failures, a Musician's Friend gift card will be issued for the full price of the product + tax.
- Shipping fees covered if required for repair or replacement
- Plans are transferable in the event merchandise is sold
- Plans are renewable on new gear
*Limitations and exclusions apply. See terms and conditions for program details.
Term for New Gear begins on date of purchase but does not replace the store return policy or manufacturer coverage. Term for Used Gear begins on the expiration of the store return policy Gold Coverage plans cover parts and labor costs resulting from a mechanical or electrical failure of the product on parts such as:
Electronic circuitry, including:
- Internal power supplies
- External power supplies
- Cracked Screen for gear with LCD displays
- Cracked Lens for portable electronics with lens
- Internal wiring
- Input/output port
- Sound card
- Recording head
- Drum trigger
- Keyboard sensor
Moving parts, including:
- Transport mechanism
- Knob mechanic
Factory preset functions and processes, including:
- Preprogrammed sound samples
- Preprogrammed special effects
Touch-velocity-sensitive mechanisms, including:
- Drum trigger
- Keyboard sensor
- Rhythm machine pad
What is Not Covered:
- Incidental or consequential damages, preexisting conditions, or damage from abuse or misuse
- Damage, warping or rusting of any kind to the housing, case or frame of the product or any non-operating part
- Battery leakage
- Raw speakers, speaker cones, stage equipment, monitors, cabinetry accessories, expendables, supplies or any product sold without a manufacturer warranty or store return period
- Accessories including batteries, antennas, cords, novelties, tubes, cartridges, styluses, records, audio/video disks, tapes, computer software or disks, strings, skins, drumheads, drumsticks, cables and bulbs.
- Improper power supply, introduction of foreign objects, unauthorized product modifications or alterations or failure to follow the manufacturer's instructions
- Third party actions (fire, collision, vandalism, theft, etc.)
- The elements or acts of God
- Preventative maintenance
*This is not a full list of What is Not Covered. Additional limitations and exclusions may apply. See terms and conditions for full details.
For any single claim, the limit of liability is the least of the cost of (1) the total of authorized repairs performed, up to the price paid for the covered product, (2) replacement with a product of like kind and quality that performs to the factory specifications of the original product, (3) reimbursement for authorized repairs or replacement up to the purchase price for the covered product, or (4) the price that you paid for the product. In the event that the total of all authorized repairs exceeds the purchase price paid for the product, we replace the product with a product of like kind and quality that performs to the factory specifications of the original product, or we reimburse you for the purchase price paid for the product, we shall have satisfied all of our obligations under this Plan.
Please contact your customer care representative for questions or to file a claim by calling (877) 282-7423.
TERMS AND CONDITIONS
We, the administrator or the retailer from whom you purchased the product covered by this Plan may make available additional products and services at a discount from time to time, for your consideration.
THIS PLAN (HEREINAFTER REFERRED TO AS THE “PLAN”) IS A LEGAL CONTRACT BETWEEN YOU, US AND THE ADMINISTRATOR (AS HEREINAFTER DEFINED). IT REQUIRES YOU TO RESOLVE ANY DISPUTES WITH US THROUGH BINDING AND INDIVIDUAL ARBITRATION OR THROUGH SMALL CLAIMS COURT AND LIMITS OUR LIABILITY TO YOU. PLEASE READ THIS PLAN CAREFULLY AND COMPLETELY. IF YOU DO NOT AGREE WITH ANY OF ITS PROVISIONS, DO NOT USE THE SERVICES OFFERED BY THIS PLAN.
Obligor: The company obligated under the Plan in all states and the District of Columbia except Florida is Asurion Service Plans, Inc., whose address is P.O. Box 061078, Chicago, IL 60606-1078, telephone 1-866-856-3882. In Florida, the company obligated under the Plan is Asurion Service Plans of Florida, Inc., whose address is P.O. Box 061078, Chicago, IL 60606-1078, telephone 1-866-856-3882.
Instructions: You must keep this Plan and the sales receipt for this product; they are integral parts of this Plan and you may be required to produce them to obtain service. This Plan, including the terms, conditions, limitations, exceptions and exclusions, and the sales receipt containing the term of this Plan, commencement date and product identification, constitute the entire agreement.
Definitions: Throughout this Plan the words (1) “we,” “us” and “our”: refer to the company obligated under this Plan, as indicated in the Obligor section above; (2) “you” and “your”: refer to the individual who purchased the product(s) and this Plan, or the approved transferee; (3) “administrator”: refers to (a) Asurion Services, LLC, in all states and the District of Columbia except Florida; and (b) Asurion Service Plans of Florida, Inc., in Florida; the administrator can be contacted at: P.O. Box 1340, Sterling, VA 20167; (4) “retailer” and “Guitar Center”: refer to the entity from which you purchased the product and this Plan, and as indicated on the sales receipt; (5) “product”: refers to the consumer item(s) which you purchased concurrently with and is covered by this Plan; (6) “breakdown”: refers to the mechanical or electrical failure of the product caused by (a) defects in workmanship and/or materials, (b) normal wear and tear, (c) power surges, and (d) unintentional or accidental damage from handling (“ADH”) as a result of normal use; and (7) “guaranteed lowest price”: refers to Guitar Center’s original selling price at the time of purchase excluding special discounts and coupons.
Certain components of your product may be covered by the manufacturer for the life of the covered product and, therefore, are not covered under this Plan.
What is Covered: : During the term of the Plan, this Plan covers parts and labor costs to repair or replace the product, at our discretion, in the event the product experiences a breakdown which is not covered by any other insurance policy, manufacturer’s warranty or service contract. Coverage includes but is not limited to: commercial use of products; volume pedals, internal power supply, power meters and switches, LED and LCD displays, and pickups, mechanisms and electrical parts connected to sliders, pots, faders, jacks and knobs. This Plan also covers wooden cracks (excluding finishes) in guitars and drums that affect playability or sound, and defects to the headstock, neck or body of guitars caused by defects in workmanship and/or materials. We will pay for the cost of shipping your product to the service center for repair or replacement. We may repair the product or replace it with a product of like kind and quality that performs to the factory specifications of the original product, or we may at our discretion issue you a check for the guaranteed lowest price of your product, including sales tax, as indicated on your sales receipt. Non-original manufacturer’s parts may be used for repair of the product, if the manufacturer’s parts are unavailable or more costly. Any replacement product purchased with funds as a result of a claim being paid under the terms of this Plan will require the purchase of a new Plan in order for the newly purchased replacement product to be covered.
Term of Coverage:
For New Products: The term of your Plan commences upon your date of purchase and continues for the period indicated on your sales receipt. Except for power surge and ADH coverage, which begins on the date you purchase your product, all other coverage begins upon the expiration of the manufacturer’s warranty. This Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, the Plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the Plan’s terms and conditions. In the event that we provide you with a check for the guaranteed lowest price of your product, including sales tax, as indicated on your sales receipt, we shall have satisfied all of our obligations under this Plan. In the event your product is being serviced by an authorized service center when this Plan expires, the term of this Plan will be extended until the repair has been completed.
For Used Products: The term of your Plan commences upon your date of purchase and continues for the period indicated on your sales receipt. Except for power surge and ADH coverage, which begins on the date you purchase your product, all other coverage begins upon the expiration of the retailer’s store return policy. In the event your product is being serviced by an authorized service center when this Plan expires, the term of this Plan will be extended until the repair has been completed. In the event that we provide you with a check for the guaranteed lowest price of your product, including sales tax, as indicated on your sales receipt, we shall have satisfied all of our obligations under this Plan.
Limit of Liability: For any single claim, the limit of liability under this Plan shall be the least of the cost of (1) the guaranteed lowest price of the covered product, including sales tax, (2) authorized repairs not to exceed the purchase price of the covered product, including sales tax, (3) replacement of the covered product with a check equal to the guaranteed lowest price, including sales tax, or (4) reimbursement for repairs or replacement authorized in advance by the administrator. Upon replacement, we shall have fulfilled all of our obligations under this Plan.
No-Lemon Policy: After three (3) service repairs have been completed during the term of this Plan on the same component of an individual product, and that product component requires a fourth repair, as determined by us, we will replace it with a check equal to the guaranteed lowest price, including sales tax, as indicated on your sales receipt. Upon replacement we shall have fulfilled all of our obligations under this Plan.
How it Works: Call the 24-hour customer service toll-free number at 1-877-282-7423 to process your claim. If your product experiences a breakdown for any reason other than ADH or power surge during the return policy, you must return the product to a retailer's location. If your product experiences a breakdown after the return policy or experiences a breakdown due to ADH or power surge during the return policy, contact the administrator and you will be advised on how to proceed with getting your product repaired or replaced. If your product is covered by the manufacturer when you experience a breakdown for any reason other than ADH or power surge, the manufacturer may repair or replace your product and return it to you.
We may require you to provide the original sales receipt in order for a claim to be processed. If appropriate, the administrator will issue a return authorization number (“RA#”) and advise you on how to proceed with having your product replaced by us or assisting you with returning your product to the manufacturer as outlined above. You must write the RA# on the outside of the package. Products shipped without the RA# may be refused. We will pay for the cost of shipping the product to our authorized service center for replacement, or to the manufacturer if your product experiences a breakdown for any reason other than those covered by this Plan. All claims must be reported within thirty (30) days after the expiration of this Plan.
International Service: If your product requires service and is located outside of the USA, please call 785-621-3199. If the product is still covered by the manufacturer’s warranty and has not experienced a breakdown due to ADH or power surge, you will need to contact the manufacturer for service locations worldwide. If the product is out of the manufacturer’s warranty period and has experienced a breakdown, we will ask you to locate a service center in your area to get an estimate for the repair, get prior authorization from us for the repair, have the repair completed, remit payment to the service center, and send us the invoice or receipt for the repair. We will reimburse you for the authorized amount of the claim by issuing a check in US dollars, which will be mailed to you.
Manufacturer's Responsibilities: Parts and services covered during the manufacturer’s warranty period are the responsibility of the manufacturer
Deductible: There is no deductible required to obtain service for your product.
Renewal: This Plan may be renewed at our discretion by calling the toll-free help line at 877-282-7423.
Transferability: This Plan is transferable by the original purchaser for the balance of the original term of the Plan. The product may be registered by mailing information to the administrator, including the Plan reference number, date of new ownership, and new owner’s name, complete address and telephone number.
Subrogation: If we pay a claim, which makes you whole, we may require you to assign us your rights of recovery against others. We will not pay a claim if you impair these rights to recover. Your rights to recover from others may not be waived.
Trade-In: If the product is traded in, coverage under this Plan will be canceled based on the cancellation rules noted below.
Moving: In the event you move or relocate, please contact us so we may update your service address.
Replacement Products: We may, at our discretion, replace your product with a NEW, REMANUFACTURED OR REFURBISHED PRODUCT, OR A PRODUCT OF LIKE KIND AND QUALITY THAT PERFORMS TO THE FACTORY SPECIFICATIONS OF THE ORIGINAL PRODUCT.
WHAT IS NOT COVERED: (1) INCIDENTAL, CONSEQUENTIAL OR SECONDARY DAMAGES, OR ANY DELAY IN RENDERING SERVICE UNDER THIS PLAN, OR LOSS OF DATA OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS AT AN AUTHORIZED SERVICE CENTER OR OTHERWISE AWAITING PARTS; (2) ANY AND ALL PREEXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS PLAN; (3) DAMAGE FROM ABUSE, MISUSE, MISHANDLING, BATTERY LEAKAGE, EXTREME HEAT, IMPROPER POWER SUPPLY, INTRODUCTION OF FOREIGN OBJECTS INTO THE COVERED PRODUCT, FAILURE TO FOLLOW THE MANUFACTURER’S INSTRUCTIONS, AND EXTERNAL CAUSES INCLUDING THIRD-PARTY ACTIONS, FIRE, COLLISION, VANDALISM, THEFT, INSECTS, ANIMALS, EXPOSURE TO WEATHER CONDITIONS, WINDSTORM, 414 (05/17) SAND, DIRT, HAIL, EARTHQUAKE, FLOOD, WATER AND ACTS OF GOD; (4) LOSS OR DAMAGE CAUSED BY WAR, INVASION OR ACT OF FOREIGN ENEMY, HOSTILITIES, CIVIL WAR, REBELLION, RIOT, STRIKE, LABOR DISTURBANCE, LOCKOUT OR CIVIL COMMOTION; (5) ACCESSORIES, EXPENDABLES AND SUPPLIES USED IN CONJUNCTION WITH THE COVERED PRODUCT, INCLUDING ANTENNAS, STYLUSES, AUDIO/VIDEO DISCS, TAPES, COMPUTER SOFTWARE OR SOFTWARE DISCS, CHARGERS, EXTERNAL POWER SUPPLIES, SPEAKERS SOLD SEPARATELY, STRINGS, DRUM STICKS, VACUUM TUBES, CABLES, AND BULBS; (6) PERIODIC CHECKUPS AND/OR PREVENTIVE MAINTENANCE, INCLUDING BUT NOT LIMITED TO ALIGNMENT, TUNING AND REPAIRING FINISHES, OR LOSS RESULTING FROM FAILURE TO OBTAIN THE MANUFACTURER’S RECOMMENDED INSPECTIONS OR MAINTENANCE; (7) BREAKDOWNS WHICH ARE NOT REPORTED WITHIN THIRTY (30) DAYS AFTER THE EXPIRATION OF THIS PLAN; (8) COST OF INSTALLATION, SETUP, DIAGNOSTIC CHARGES, REMOVAL OR REINSTALLATION OF THE PRODUCT; (9) REFURBISHED PRODUCTS, VINTAGE PRODUCTS AND PRODUCTS NOT ORIGINALLY COVERED BY A MANUFACTURER’S WARRANTY OR RETAILER’S RETURN POLICY; (10) ANY LOSS OTHER THAN A COVERED BREAKDOWN OF THE PRODUCT; (11) NONFUNCTIONAL OR AESTHETIC PARTS, INCLUDING BUT NOT LIMITED TO PLASTIC PARTS, KNOBS, SCRATCHES, PEELING AND DENTS; (12) UNAUTHORIZED REPAIRS AND/OR PARTS, PRODUCT MODIFICATIONS OR ALTERATIONS; (13) PRODUCT REPAIRS THAT ARE COVERED BY THE MANUFACTURER’S WARRANTY OR A MANUFACTURER’S RECALL, REGARDLESS OF THE MANUFACTURER’S ABILITY TO PAY FOR SUCH REPAIRS; (14) WARPING OR RUSTING OF ANY KIND TO THE HOUSING, CASE OR FRAME OF THE PRODUCT OR ANY NONOPERATING PART; (15) LOSS OR DAMAGE INCURRED DURING TRANSPORTATION; (16) LOSS OR DAMAGE DUE TO IMPROPER INSTALLATION OF COMPONENTS OR PERIPHERALS; (17) ANY DAMAGE CAUSED BY A COMPUTER VIRUS; (18) ANY DAMAGE TO RECORDING MEDIA, INCLUDING ANY SOFTWARE PROGRAMS, DATA OR CONFIGURATION/SETUP INFORMATION RESIDENT ON ANY MASS INTERNAL/EXTERNAL STORAGE DEVICES SUCH AS HARD DRIVES, CD-ROM DRIVES, DVD DRIVES, FLOPPY DISKETTES, TAPE DRIVES OR TAPE BACKUP SYSTEMS, AS A RESULT OF THE MALFUNCTIONING OR DAMAGE TO AN OPERATING OR NONOPERATING PART, OR AS A RESULT OF ANY REPAIRS OR REPLACEMENT UNDER THIS PLAN; (19) PRODUCTS WITH REMOVED OR ALTERED SERIAL NUMBERS; (20) LOSS OR CORRUPTION OF DATA AND/OR THE RESTORATION OF SOFTWARE AND OPERATING SYSTEMS; (21) ITEMS NORMALLY DESIGNED TO BE PERIODICALLY REPLACED BY YOU OR CONSUMED DURING THE LIFE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO BATTERIES, CARTRIDGES, LIGHT BULBS AND DRUM HEADS ETC.; (22) LOSS OR DAMAGE DUE TO INCORRECT CONNECTION OF SIGNAL LEADS OR INCORRECT ELECTRICAL SUPPLY, FAILURE OR IMPROPER USE OF ANY ELECTRICAL SOURCE, OR ELECTRICAL CONNECTION TO OTHER PRODUCTS NOT RECOMMENDED FOR INTERCONNECTION BY THE MANUFACTURER OF THE PRODUCT; (23) STAGE CONSTRUCTION MATERIALS; (24) SERVICE WHERE NO PROBLEM CAN BE FOUND; AND (25) EXCEPT AS PROVIDED ABOVE UNDER THE INTERNATIONAL SERVICE TERMS, SERVICE THAT OCCURS OUTSIDE OF THE DISTRICT OF COLUMBIA AND THE FIFTY (50) UNITED STATES OF AMERICA.
Cancellation: This Plan can be canceled at any time for any reason by surrendering it or providing written notice to us at the address in the Obligor section above. You may also cancel this Plan by surrendering it or providing written notice to the administrator at PRO Coverage (Guitar Center), P.O. Box 1818, Sterling, VA 20167-1818. During the return policy, you may return this Plan to the retailer from which you purchased your product and this Plan for a full refund. This Plan may be canceled by us or the administrator for any reason, including unauthorized repair or replacement of covered equipment, by notifying you in writing at least thirty (30) days prior to the effective date of cancellation, which notice shall state the effective date and reason for cancellation. If this Plan is canceled: (a) by you within thirty (30) days of the receipt of this Plan, you shall receive a full refund of the price paid for the Plan, less the cost of any service received, or (b) by you more than thirty (30) days after the receipt of this Plan, or canceled by us or the administrator at any time, you will receive a refund equal to one hundred percent (100%) of the pro rata amount of the unearned portion of the price paid for the Plan, less the cost of any service received. For residents of Alabama, Arkansas, California, Colorado, Hawaii, Maine, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New Mexico, New York, South Carolina, Texas, Washington, Wisconsin and Wyoming, any refund owed and not paid or credited within thirty (30) days of cancellation shall include a ten percent (10%) penalty per month.
Insurance Securing this Plan: This Plan is not an insurance policy; however, our obligations under this Plan are insured under an insurance policy issued by Continental Casualty Company, 333 S. Wabash Ave., Chicago, IL 60604. If we fail to act on your claim within sixty (60) days, you may contact Continental Casualty Company directly at 1-800-831-4262 to report your claim.
For the purpose of this Arbitration Agreement (referred to hereinafter as the “A.A.”) only, references to “we” and “us” also include (1) the respective parents, subsidiaries, affiliates, service contract insurers, agents, employees, successors and assigns of the Plan Obligor and administrator, as defined above; and (2) Guitar Center, Inc., and its wholly owned subsidiaries, affiliates, agents, employees, successors and assigns.
ARBITRATION AGREEMENT. . Most of your concerns about the Plan can be addressed simply by contacting us at 1-866- 856-3882. In the event we cannot resolve any dispute with you, YOU AND WE AGREE TO RESOLVE THOSE DISPUTES THROUGH BINDING AND INDIVIDUAL ARBITRATION OR THROUGH SMALL CLAIMS COURT INSTEAD OF THROUGH COURTS OF GENERAL JURISDICTION. YOU AND WE AGREE TO WAIVE THE RIGHT TO A TRIAL BY JURY AND WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OR OTHER REPRESENTATIVE PROCEEDINGS.
(a) This A.A. shall survive termination of the Plan and is governed by the Federal Arbitration Act. This A.A. shall be interpreted broadly, and it includes any dispute you have with us that arises out of or relates in any way to the Plan or the relationship between you and us, whether based in contract, tort, statute, fraud, misrepresentation or otherwise. However, this A.A. does not preclude you from bringing an individual action against us in small claims court or from informing any federal, state or local agencies or entities of your dispute. They may be able to seek relief on your behalf.
(b) To initiate arbitration, send a written Notice of Claim by certified mail to: Legal Department, P.O. Box 110656, Nashville, TN 37122-0656. The Notice must describe the dispute and relief sought. If we do not resolve the dispute within thirty (30) days of receipt of the Notice, you may start an arbitration with the American Arbitration Association (“AAA”). You can contact the AAA and obtain a free copy of their rules and forms at www.adr.org or 1-800-778-7879. We will reimburse you for a filing fee paid to the AAA, and if you are unable to pay a filing fee, we will pay it if you send us a written request.
(c) The arbitration shall be administered by the AAA in accordance with the Consumer Arbitration Rules (“Rules”). The arbitrator is bound by the terms of this A.A. and shall decide all issues, with the exception that issues relating to the enforceability of this A.A. may be decided by a court. If your dispute is for twenty-five thousand dollars ($25,000) or less, the arbitration will be conducted by submitting documents to the arbitrator, unless you request an in-person or telephonic hearing or the arbitrator decides that a hearing is necessary. If your dispute is for more than twenty-five thousand dollars ($25,000), the right to a hearing will be determined by the Rules. Unless otherwise agreed, any hearing will take place in the county or parish of your mailing address. We will pay all filing, administration and arbitrator fees for any arbitration, unless your dispute is found by the arbitrator to have been filed for the purpose of harassment or is patently frivolous. In that case, the Rules govern payment of such fees.
(d) The arbitrator shall issue a decision including the facts and law supporting it. If the arbitrator finds in your favor and issues a damages award that is greater than the value of the last settlement we offered or if we made no settlement offer and the arbitrator awards you any damages, we will: (1) pay you the amount of the damages award or ten thousand dollars ($10,000), whichever is greater, and (2) pay the attorney’s fees and expenses, if any, you reasonably incurred in the arbitration. While that right to fees and expenses is in addition to any right you may have under applicable law, you may not recover duplicate awards of fees and expenses. We waive any right we may have under applicable law to recover attorney’s fees and expenses from you if we prevail in the arbitration.
(e) If you seek declaratory or injunctive relief, that relief can be awarded only to the extent necessary to provide you relief YOU AND WE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT IN A PURPORTED CLASS ACTION, CLASS ARBITRATION OR OTHER REPRESENTATIVE PROCEEDING. Unless you and we agree otherwise, the arbitrator may not consolidate your dispute with any other person’s dispute and may not preside over any form of representative proceeding. If this specific provision is found to be unenforceable, then the entirety of this A.A. shall be null and void.
State Variations The following state variations shall control if inconsistent with any other terms and conditions:
Arizona Residents: If your written notice of cancellation is received prior to the expiration of the term, we will not deduct the cost of any services received from your refund. The pre-existing condition exclusion does not apply to conditions occurring prior to the sale of the consumer product by the Obligor, its assignees, subcontractors and/or representatives. The Arbitration Agreement of this Plan does not preclude you from contacting the Consumer Protection Division of the Arizona Department of Insurance.
California Residents: For all products other than home appliances and home electronic products, the Cancellation provision is amended as follows: If the Plan is canceled: (a) within sixty (60) days of the receipt of this Plan, you shall receive a full refund of the price paid for the Plan provided no service has been performed, or (b) after sixty (60) days, you will receive a pro rata refund, less the cost of any service received.
Connecticut Residents: The first sentence in the Cancellation section is deleted and replaced with the following: “This Plan can be canceled at any time for any reason, including if the product is returned, sold, lost, stolen or destroyed, by surrendering it or providing written notice to us at the address in the Obligor section above. In the event of a dispute with us or the administrator that cannot be resolved, you may contact the Connecticut Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase price of the product, the cost of repair of the product and a copy of the Plan.
Florida Residents: The rate charged for this Plan is not subject to regulation by the Florida Office of Insurance Regulation.
Georgia Residents: We may only cancel this Plan before the end of its term on the grounds of fraud, material misrepresentation or failure to pay consideration due therefore. The cancellation shall be in writing and shall conform to the requirements of Official Code of Georgia Annotated (“O.C.G.A.”) 33-24-44. If this Plan is cancelled prior to the expiration of its term, we will not deduct the cost of any services received from your refund. This Plan excludes coverage for incidental and consequential damages and pre-existing conditions only to the extent such damages or conditions are known to you or reasonably should have been known to you. As stated in the Arbitration Agreement of this Plan, either party may bring an individual action in small claims court. The Arbitration Agreement of this Plan does not preclude you from bringing issues to the attention of federal, state or local agencies or entities of your dispute. Such agencies or entities may be able to seek relief on your behalf. You and we agree to waive the right to a trial by jury and waive the right to participate in class actions, 414 (05/17) class arbitrations or other representative proceedings. Nothing contained in the arbitration provision shall affect your right to file a direct claim under the terms of this Plan against Continental Casualty Company pursuant to O.C.G.A. 33-7-6.
Nevada Residents: If the Plan is canceled, we will not deduct the cost of any services received from your refund. If this Plan has been in force for a period of seventy (70) days, we may cancel before the expiration of the Plan term due to only the following reasons: 1) you engage in fraud or material misrepresentation in obtaining this Plan or in filing a claim for service under this Plan; 2) you commit any act, omission or violation of any terms of this Plan after the effective date of this Plan which substantially and materially increases the service required under this Plan; or 3) any material change in the nature or extent of the required service or repair, including unauthorized service or repair, occurs after the effective date of this Plan and causes the required service or repair to be substantially and materially increased beyond that contemplated at the time this Plan was purchased or last renewed. If we fail to pay the cancellation refund as stated in the Cancellation provision, the penalty will be ten percent (10%) of the purchase price for each thirty (30) day period or portion thereof that the refund and any accrued penalties remain unpaid. The following language is added to Item (12) in the WHAT IS NOT COVERED section: IF THE PRODUCT IS MODIFIED OR ALTERED WITHOUT OUR AUTHORIZATION, WE WILL ONLY PROVIDE APPLICABLE COVERAGE THAT IS NOT RELATED TO THE UNAUTHORIZED MODIFICATION OR ALTERATION OR ANY DAMAGES ARISING THEREFROM, UNLESS SUCH COVERAGE IS OTHERWISE EXCLUDED BY THIS PLAN.
New Hampshire Residents: Contact us at 877-282-7423 with questions, concerns or complaints about the program. In the event you do not receive satisfaction under this Plan, you may contact the New Hampshire Insurance Department, 21 South Fruit Street, Suite 14, Concord, NH 03301, telephone 1-603-271-2261. The Arbitration Agreement of this Plan is subject to New Hampshire Revised Statutes Annotated 542.
New Mexico Residents: : If this Plan has been in force for a period of seventy (70) days, we may not cancel before the expiration of the Plan term or one (1) year, whichever occurs first, unless: (1) you fail to pay any amount due; (2) you are convicted of a crime which results in an increase in the service required under the Plan; (3) you engage in fraud or material misrepresentation in obtaining this Plan; (4) you commit any act, omission or violation of any terms of this Plan after the effective date of this Plan which substantially and materially increases the service required under this Plan; or (5) any material change in the nature or extent of the required service or repair occurs after the effective date of this Plan and causes the required service or repair to be substantially and materially increased beyond that contemplated at the time you purchased this Plan.
North Carolina Residents: The purchase of this Plan is not required either to purchase or to obtain financing for the product.
Oklahoma Residents: Coverage afforded under this Plan is not guaranteed by the Oklahoma Insurance Guaranty Association. Oklahoma service warranty statutes do not apply to commercial use references in this Plan. Oklahoma license number: 862590. The following provision in the WHAT IS NOT COVERED section is amended as follows: (21) ITEMS NORMALLY DESIGNED TO BE PERIODICALLY REPLACED BY YOU OR CONSUMED DURING THE LIFE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO BATTERIES, CARTRIDGES, LIGHT BULBS OR DRUM HEADS.
Oregon Residents: The arbitration agreement provision of this Plan is amended to add the following: Any award rendered in accordance with this Plan’s arbitration agreement shall be a nonbinding award against you, provided that you reject the arbitration decision in writing to us within forty-five (45) days of the arbitrator’s award. Under no circumstances shall a legal proceeding be filed in a federal, state or local court until such time as both you and we obtain an arbitration award pursuant to this Arbitration Agreement. This Arbitration Agreement does not require you to waive your right to a jury trial in any individual legal proceeding you may file. Any arbitration occurring under this Plan shall be administered in accordance with the Arbitration Rules unless any procedural requirement of the Arbitration Rules is inconsistent with the Oregon Uniform Arbitration Act, in which case the Oregon Uniform Arbitration Act shall control as to such procedural requirement.
South Carolina Residents: Contact us at 877-282-7423 with questions, concerns or complaints about this Plan. In the event you do not receive satisfaction under this Plan, complaints or questions about this Plan may be directed to the South Carolina Department of Insurance, Capitol Center, 1201 Main Street, Ste. 1000, Columbia, SC 29201 or 1-800-768-3467.
Texas Residents: If you purchased this Plan in Texas, unresolved complaints concerning us or questions concerning our registration may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, TX 78711, telephone 1-512-463-6599 or 1-800-803-9202. You may apply for reimbursement directly to the insurer if a refund or credit is not paid before the forty-sixth (46th) day after the date on which the Plan is returned to us. Texas license number: 116.
Utah Residents: NOTICE. This Plan is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Coverage afforded under this Plan is not guaranteed by the Utah Property and Casualty Guarantee Association. The fourth sentence in the Cancellation section is replaced with the following: “This Plan may be cancelled by us or the administrator prior to the expiration of the term for: (i) material misrepresentation or substantial breaches of contractual duties, conditions, or warranties, by notifying you in writing at least thirty (30) days prior to the effective date of cancellation; or (ii) for nonpayment of premium by notifying you in writing at least ten (10) days prior to the effective date of cancellation. Such cancellation notifications shall state the effective date and reason for cancellation.”
Washington Residents: If we fail to act on your claim, you may contact Continental Casualty Company directly at 1-800- 831-4262. You are not required to wait sixty (60) days before filing a claim directly with Continental Casualty Company.
Wisconsin Residents: THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE We may cancel this contract before the end of the agreed contract term only on the grounds of non-payment, a material misrepresentation made by you to us or a substantial breach of duties by you relating to the product or its use. If we become insolvent or otherwise financially impaired, you may file a claim directly with Continental Casualty Company for reimbursement, payment or provision of the service. The second and third sentences of the second paragraph of the Arbitration Agreement are replaced with the following: “TO RESOLVE DISPUTES, YOU MAY CHOOSE EITHER BINDING ARBITRATION, PURSUANT TO THE ARBITRATION AGREEMENT OF THIS CONTRACT, OR SMALL CLAIMS COURT. BY AGREEING TO THIS CONTRACT, YOU AND WE WAIVE THE RIGHT TO HAVE DISPUTES RESOLVED THROUGH COURTS OF GENERAL JURISDICTION, THE RIGHT TO TRIAL BY JURY, AND THE RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS OR OTHER REPRESENTATIVE PROCEEDINGS.” The phrase “and is governed by the Federal Arbitration Act” in the first sentence of subparagraph (a) of the Arbitration Agreement is deleted in its entirety.
Wyoming Residents: The Arbitration Agreement of this Plan is replaced with the following: “If there are disputes between you and us that are not resolved by negotiations, you and we may in a separate written agreement voluntarily consent to arbitration. Any arbitration proceedings shall be conducted within the state of Wyoming.” For the purpose of this Arbitration Agreement, references to “we” and “us” include the Plan Obligor and administrator, as defined above, and their respective parents, subsidiaries, affiliates, service contract insurers, agents, employees, successors and assigns; and (2) Guitar Center, Inc., and its wholly owned subsidiaries, affiliates, agents, employees, successors and assigns.
To obtain a large-type copy of the terms and conditions of this Plan, please call 877-282-7423.
Asurion Service Plans, LLC
Asurion Service Plans of Florida, Inc.
P.O. Box 1340 • Sterling, VA 20167• 877-282-7423
© 2017 Asurion, LLC. All rights reserved