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Music 123

Welcome to
Musician's Friend
We're so glad to
have you here

Take advantage of all Musician's Friend has to offer:

We're looking forward to giving you all these great benefits. While your Music123 account credentials won't work with us, you can create a new Musician's Friend account here so we can continue your music journey together.


I placed an order at Music123 that hasn't been shipped yet. What is happening with my order?
Any open orders you had at Music123 are automatically being transferred to Musician's Friend for fulfillment. Please call our Gear Advisers at / 866-226-2919 [Español] if you have any questions about your order.

I placed an order at Music123 that shipped, but hasn't arrived yet. How can I check on my order, and who do I contact if I need help once it arrives?
If you have a tracking number, you can check the status of your order through the shipping service. You can also call a Musician's Friend Gear Adviser at / 866-226-2919 [Español]. They will also be happy to assist you with any questions you may have once your product arrives.

I had an order at Music123 and need to return or cancel it. How can I return or cancel my order
Musician's Friend is happy to help you out with any returns, replacements and cancellations on items you ordered during this transition. Please give a Gear Adviser a call at / 866-226-2919 [Español] so we can assist you with next steps.

What is happening with my warranty/store credit/gift card at Music123?
Any warranties, store credits or gift cards you had through Music123 will be honored at Musician's Friend. Please call a Gear Adviser at / 866-226-2919 [Español] to transition over.

Can I still view my Music123 order history?
Unfortunately, your order history at Music123 cannot be viewed at Musician's Friend. However, our Gear Advisers do have visibility into your past purchases, and will be happy to help you out with questions and recommendations moving forward.