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Help Desk

  Free Tech Support. Service Desk: You've Entered The No Frustration Zone

Something's not working right-but you want to be a musician, not a technical expert. Relax! Our Gear Heads are available to help.

We know that music technology continues to advance, and that questions will undoubtedly arise as you dive into learning about your new piece of gear - both before and after you make a purchase. We're here to help with options though our free Service Desk support, available by phone, email or online through our MF Knowledge Base.

  • Access the MF Knowledge Base at for instant answers to common questions.
  • Need to dive deeper? Submit a "Help Me!" ticket by emailing a question at, and within 24 hours you'll hear from one of our friendly (although somewhat nerdy) Gear Heads.
  • Have general questions about support? Gotcha covered there, too-just give us a call 800-449-9128.

We'll get you the information you need to make that purchase with confidence or get up and running on a recent purchase as fast as we can so you can get back to doing what you love-making music.

You are changing the Ship-To country.

Our product catalog varies by country due to manufacturer restrictions. If you change the Ship-To country, some or all of the items in your cart may not ship to the new destination.