Frequently Asked Questions

Showing 31-40 of 323

  • Do Musician's Friend Rewards points expire?

    Yes, unredeemed Points in your account will expire 180 days from the ship date of your most recent order, if you have not made an Eligible Purchase during that time.
    Date Updated: 18 Jun 2019
  • Musician's Friend Purchase Terms and Conditions

    Musician's Friend Purchase Terms and Conditions Entire Agreement Other than as specifically provided in any separate formal purchase agreement between you and Musician's Friend, th
    Date Updated: 06 Feb 2019
  • I just returned an item, how long will it take to get the refund.

    Your return will be processed within approximately 1-3 business days after we have received your return. Average shipping time each way is about 3-5 business days, so the overall t
    Date Updated: 06 Feb 2019
  • Return Policy

    MUSICIAN'S FRIEND RETURN POLICY In this Musician's Friend Return Policy, the terms "Musician's Friend," "we," "our," and ",us" refer to Musician's Friend, Inc. 45 Day Satisfaction
    Date Updated: 06 Feb 2019
  • What is the Musician's Friend International return policy?

    Musician's Friend International Return Policy 100% Satisfaction Guarantee Our goal is your total satisfaction. New Gear: If you’re not satisfied, neither are we. If for any reason
    Date Updated: 06 Feb 2019
  • My case arrived locked. How do I open it?

    Some guitar cases we offer can appear to be locked upon arrival. The remedy is simple. These cases will have latches on them that can be released without a key. The latches have a
    Date Updated: 09 Feb 2018
  • Do you sell left-handed guitars?

    We carry many left-handed guitars and basses. For a complete listing enter "left" in the search field on our Home Page.
    Date Updated: 09 Feb 2018
  • Contact Us

    Our Gear Heads are standing by to help answer any questions you may have. By Phone: Toll Free Sales and Service: (800) 449-9128 Private Reserve Guitars: (866) 926-1923 Espanol: (86
    Date Updated: 27 Dec 2017
  • Do I use the Web PO or Order Confirmation number to track my package?

    Musician's Friend uses the Web PO and Order Confirmation numbers to identify orders in our system. As your order is shipped, a tracking number is assigned by the carrier. If we hav
    Date Updated: 27 Dec 2017
  • My product is outside the return policy, and now I'm having problems with it. What can I do?

    The first step is to determine if your product is currently under warranty, either through the manufacturer or through our Gold Coverage protection. If you are unsure if your item
    Date Updated: 27 Dec 2017

Showing 31-40 of 323

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