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• I just returned an item, how long will it take to get the refund.

  Your return will be processed within approximately 1-3 business days after we have received your return. Average shipping time each way is about 3-5 business days, so the overall t
  Date Updated: 06 Feb 2019

• Return Policy

  MUSICIAN'S FRIEND RETURN POLICY In this Musician's Friend Return Policy, the terms "Musician's Friend," "we," "our," and ",us" refer to Musician's Friend, Inc. 45 Day Satisfaction
  Date Updated: 06 Feb 2019

• What is the Musician's Friend International return policy?

  Musician's Friend International Return Policy 100% Satisfaction Guarantee Our goal is your total satisfaction. New Gear: If you’re not satisfied, neither are we. If for any reason
  Date Updated: 06 Feb 2019

• How do I return an item I purchased through Musician's Friend?

  In order for you to make a return please follow the following directions carefully. In the center of your invoice there should be a Return Label. Email us or call us at 1-800-449-9
  Date Updated: 06 Feb 2019

• My case arrived locked. How do I open it?

  Some guitar cases we offer can appear to be locked upon arrival. The remedy is simple. These cases will have latches on them that can be released without a key. The latches have a
  Date Updated: 09 Feb 2018

• Do you sell left-handed guitars?

  We carry many left-handed guitars and basses. For a complete listing enter "left" in the search field on our Home Page.
  Date Updated: 09 Feb 2018

• I need contact information for Rogue, or Pulse products.

  Rogue and Pulse are all Musician's Friend in-house brands. Any inquiries regarding these products, technical information, or warranty claims may be directed to Musician's Friend. Y
  Date Updated: 27 Dec 2017

• The tracking number I received is listed on the UPS site as a package that has already been delivered. Is it possible that the incorrect tracking number was used in my confirmation email?

  The tracking number is correct. UPS periodically recycles those numbers. The correct tracking information for your order should be listed on the UPS web site about 24 hours after y
  Date Updated: 27 Dec 2017

• How do I get warranty service on my Fender Musical Instrument (or other Fender/Squier product)?

  You should first check with a local Authorized Fender Service Center. They should be able to perform any warranty service on your Fender product. You can find the nearest Fender Se
  Date Updated: 27 Dec 2017

• Will my item have a manufacturer's warranty?

  All new products are sold with the manufacturer's limited warranty. The warranty period and repair service center vary by manufacturer. Please contact our Gear Heads Monday - Frida
  Date Updated: 27 Dec 2017