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Frequently Asked Questions

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  • Musician's Friend Purchase Terms and Conditions

    Musician's Friend Purchase Terms and Conditions Entire Agreement Other than as specifically provided in any separate formal purchase agreement between you and Musician's Friend, th
    Date Updated: 06 Feb 2019
  • I just returned an item, how long will it take to get the refund.

    Your return will be processed within approximately 1-3 business days after we have received your return. Average shipping time each way is about 3-5 business days, so the overall t
    Date Updated: 06 Feb 2019
  • Return Policy

    MUSICIAN'S FRIEND RETURN POLICY In this Musician's Friend Return Policy, the terms "Musician's Friend," "we," "our," and ",us" refer to Musician's Friend, Inc. 45 Day Satisfaction
    Date Updated: 06 Feb 2019
  • What is the Musician's Friend International return policy?

    Musician's Friend International Return Policy 100% Satisfaction Guarantee Our goal is your total satisfaction. New Gear: If you’re not satisfied, neither are we. If for any reason
    Date Updated: 06 Feb 2019
  • How do I return an item I purchased through Musician's Friend?

    In order for you to make a return please follow the following directions carefully. In the center of your invoice there should be a Return Label. Email us or call us at 1-800-449-9
    Date Updated: 06 Feb 2019
  • Do you charge sales tax on your products?

    We are required to collect sales tax on all orders shipped to Alabama, California, Colorado, Connecticut, D.C., Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachu
    Date Updated: 01 Feb 2019
  • My case arrived locked. How do I open it?

    Some guitar cases we offer can appear to be locked upon arrival. The remedy is simple. These cases will have latches on them that can be released without a key. The latches have a
    Date Updated: 09 Feb 2018
  • Do you sell left-handed guitars?

    We carry many left-handed guitars and basses. For a complete listing enter "left" in the search field on our Home Page.
    Date Updated: 09 Feb 2018
  • Do Backstage Pass points expire?

    Yes, unredeemed Points in your account will expire 180 days from the ship date of your most recent order, if you have not made an Eligible Purchase during that time.
    Date Updated: 30 Jan 2018
  • I never received confirmation of my order. What do I do?

    Please call us at 1-800-449-9128 to verify that we have your correct email address on file. Have your Web PO or order confirmation number ready. Our Customer Service representative
    Date Updated: 27 Dec 2017

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You are changing the Ship-To country.

Our product catalog varies by country due to manufacturer restrictions. If you change the Ship-To country, some or all of the items in your cart may not ship to the new destination.